Thank you for shopping with Spiritual Aura. This Shipping & Delivery Policy outlines the terms and conditions related to the dispatch, delivery, and handling of your orders.
📦 Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
In case of delays due to high order volume, regional restrictions, or unforeseen circumstances, we will notify you via email or WhatsApp.
🚚 Shipping Timeline
Standard Delivery Time: 5–10 business days from the date of dispatch.
In remote or rural areas, delivery may take up to 15 days.
If your order is not delivered within 15 days, you are eligible to request a refund.
📍 Delivery Coverage
We currently ship across India using trusted logistics partners.
Ensure that your address and contact details are accurate to avoid failed or delayed deliveries.
📬 Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your shipment status.
Please allow up to 24 hours for tracking details to be updated by the delivery partner.
❌ Tampered, Damaged, or Missing Parcels
Do not accept packages that are:
Torn, tampered with, or resealed
Damaged or leaking
If such a package is delivered, refuse the delivery on the spot and report the issue to us at spiritualaura9@gmail.com.
Claims must be supported with an unboxing video starting from the sealed package. Without this, we will be unable to process claims for:
Broken items
Missing items
Wrong product delivered
❗ Order Marked as Delivered but Not Received
If your order is marked as delivered, but you have not received it, please report it within 48 hours of the delivery notification.
Claims made after 48 hours cannot be processed due to courier partner limitations.
🧾 Delivery Charges
Delivery charges (if applicable) are mentioned during checkout.
Please note that delivery charges are non-refundable, even in the case of refunds or returns.
🔁 Failed Deliveries & Re-attempts
In case of failed delivery attempts due to incorrect address or unavailability, the courier may attempt redelivery.
If the parcel is returned to us, the customer may be charged additional shipping for re-dispatch.
📩 Need Help?
For any shipping or delivery concerns, reach out to our support team: