Refund & Return Policy

Products categorized under Malas and Crystals are non-returnable and non-exchangeable.

We strongly recommend reviewing product images, descriptions, benefits, ingredients, and size charts carefully before placing an order.

Spiritual Aura is not liable for damages after delivery unless supported by valid proof.

Mandatory Unboxing Video Requirement
To raise a claim for:

You must provide an unboxing video recorded from the moment the sealed package is opened. The video should:

📧 Share the video with our customer care team at spiritualaura9@gmail.com.
Claims without a valid unboxing video will not be accepted.

Refunds or replacements (subject to company approval) will be processed only for:

⏳ Refunds will be processed within 15 business days after the returned product is received and inspected.

This policy does not cover:

Damage due to improper use or negligence
Incorrect application of the product
Allergic reactions or individual sensitivities (customers are advised to conduct patch tests as mentioned in product instructions)

If a package appears tampered, damaged, or defective, do not accept it from the delivery partner.
If your order is marked as delivered but not received, contact us within 48 hours. Requests after this period cannot be processed.
Delivery charges are non-refundable.
Discounts applied at the time of purchase are non-refundable.
Any laboratory testing or verification reports must be submitted within 24 hours of product receipt for refund consideration.

📩 Customer Care Email:
spiritualaura9@gmail.com