Refund & Return Policy
Alert Regarding Fake Messages and Calls Related to Prizes from Spiritual Aura
⚠️ Alert: Fake Messages & Fraudulent Prize Claims
Spiritual Aura does not conduct any prize, lottery, or reward schemes that require customers to make payments.
We do not contact customers via email, WhatsApp, phone calls, or any other platform requesting money in exchange for prize winnings or rewards. If you receive any communication claiming to be from Spiritual Aura and asking for payment, please do not respond.
Spiritual Aura never asks customers to:
Transfer money to any bank account
Make payments in the name of any individual
Share confidential information such as bank details, card numbers, OTPs, or passwords
⚠️ Important Notice:
Spiritual Aura shall not be responsible or liable for any loss or damage caused due to fraudulent messages or calls from unauthorized third parties.
👉 Please stay alert and report such incidents immediately.
🔄 Refund & Return Policy
Non-Returnable Items
Products categorized under Malas and Crystals are non-returnable and non-exchangeable.
No Returns or Exchanges for:
Change of mind or personal_toggle preference
Minor visual flaws
Packaging concerns
Slight colour or size variations
We strongly recommend reviewing product images, descriptions, benefits, ingredients, and size charts carefully before placing an order.
Damage, Missing, or Incorrect Products
Spiritual Aura is not liable for damages after delivery unless supported by valid proof.
đź“ą Mandatory Unboxing Video Requirement
To raise a claim for:
Missing items
Damaged products
Breakage
Incorrect items
You must provide an unboxing video recorded from the moment the sealed package is opened. The video should:
Clearly show the sealed package
Capture the full unboxing process
Display all contents and highlight the issue
📧 Share the video with our customer care team at spiritualaura9@gmail.com.
Claims without a valid unboxing video will not be accepted.
Refunds & Replacements
Refunds or replacements (subject to company approval) will be processed only for:
Out-of-stock items
Damaged products
Missing items
Incorrect products received
⏳ Refunds will be processed within 15 business days after the returned product is received and inspected.
Exclusions
This policy does not cover:
Damage due to improper use or negligence
Incorrect application of the product
Allergic reactions or individual sensitivities (customers are advised to conduct patch tests as mentioned in product instructions)
Additional Guidelines
If a package appears tampered, damaged, or defective, do not accept it from the delivery partner.
If your order is marked as delivered but not received, contact us within 48 hours. Requests after this period cannot be processed.
Delivery charges are non-refundable.
Discounts applied at the time of purchase are non-refundable.
Any laboratory testing or verification reports must be submitted within 24 hours of product receipt for refund consideration.
đź“© Customer Care Email:
spiritualaura9@gmail.com
